Our Services
We are passionate about providing world-class service experiences
Our Service Commitment
Our reputation rests equally on our creative design approach, as well as our technical expertise and attention to detail to turn your visions into reality. We pride ourselves on delivering a proactive service designed to ensure we meet your needs consistently. We monitor our service performance continuously to make sure customers consistently judge us to be the benchmark within the industry. You are at the center of everything we do and we look forward to helping you.
Meter Repair
MEMMCOL’s services are not limited to manufacturing meters but we have skilled personnel that can detect, troubleshoot and clear errors in hardware and software. MEMMCOL’s factory is equipped with a state of the art repair facility that caters for the repair, rehabilitation and calibration of meters. Owing to the challenging operating environment, the tendency to lose vital business data is a real threat for distribution companies. Towards this end MEMMCOL has a dedicated department that is committed to accomplishing the disaster recovery of energy management information
Meter Installation
MEMMCOL through Momas Systems, is the first wholly indigenous company to deploy, install and manage pre-payment metering solutions for Nigeria’s Power Holding Company of Nigeria PLC (erstwhile National Electric Power Authority – NEPA) for bulk domestic and corporate organizations use. Our metering solutions have been deployed for many private organizations, major estates, shopping malls and all the Electricity Distribution Companies around the country. Meter installation ensures that the quality power output of the meter is properly checked via smart metering solutions and also ensures energy meters measure the accurate power output.
24/7 Customer Support
Dedicated and available, the MEMMCOL Customer Care Centre (CCC) provides a single point of contact for all customer inquiries, developing close relationships with customers. Customer Care team with dedicated staff provides world-class technical support on all MEMMCOL’s products and services offers. The Customer Care team responds to questions on commercial, products, solutions, post-sales queries, logistics, delivery enquiry, order processing, price and availability or more complex questions. The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first customer call. On one of metrics, we already perform at the level of the industry best!4
Research & Development
Momas has evolved over the years with its technical expertise strength which originates from its dedicated research and development team. The team creatively designs innovative, efficient and sustainable products that meet our users’ needs across the globe.
Energy Management
As a result of poor state of electrical connection from substations, which causes power loss, Momas has developed management solutions to measure energy consumption, power loss, optimize load management and improved control methods.
Consultancy Services
MEMMCOL offers consultancy services in project research for utility industries and tertiary institutions from development stage to its execution. We deliver support services for utility industries in development of home-made software applications tailored to users need.