At MOMAS ELECTRICITY METER MANUFACTURING COMPANY LTD (MEMMCOL)customer satisfaction is a priority.

This Refund Policy outlines the terms and conditions under which customers may request a refund for products and services related to Tokens, metering equipment and installation.

ELIGIBILITY FOR REFUND

Refunds may be issued under the following circumstances:

• Defective Equipment: If a meter is found to be faulty or non-functional upon installation and verified by our technical team. • Service Not Rendered: If a paid service (e.g., installation, maintenance) was not provided due to a fault or delay on our part. • Overbilling: In cases of confirmed overpayment or billing errors related to our services.

NON-REFUNDABLE ITEMS

Refunds will not be granted for:

• Tampered or damaged equipment
• Services already rendered and accepted
• Custom or special-order equipment after delivery, unless defective.

REFUND REQUEST PROCEDURE

due to by the misuse. customer.

To request a refund,
1. Submit a written request via email to info@memmcol.com within 7 days of the incident. 2. Provide proof of payment and any supporting documents (e.g., photos, reports). 3. Allow a site inspection if required.

PROCESSING TIME

Approved refunds will be processed within 10–15 business days using the original method of payment or as otherwise agreed.

CONTACT US

For inquiries or concerns regarding this policy, please contact: CustomerSupport:

info@memmcol.com

+2349076661264
No 4, Bode Thomas Street, Surulere, Lagos.